Terms and Conditions

TERMS AND CONDITIONS

Division Arms, LLC

DA will not ship ANY item to the District of Columbia (Washington D.C.).

DA will not ship ANY items to the state of Massachusetts.

Purchasing/Cancellations/Returns

Purchasing Protocol


All payments are processed immediately upon placement of order.
It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides.
It is the responsibility of the customer to know and be in compliance with all applicable federal, state, local laws and limitations related to the purchase of magazines and ammunition in the locality in which the customer resides.

Order Cancellation Policy


Orders placed with Division Arms, LLC may be cancelled by the customer prior to the item having shipped.

All cancellation requests must be made through the Customer Service Department at 704.771.9302 , Monday through Friday, 9am - 6pm EST.
You MUST provide the order # when contacting Customer Service via phone or email.
If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns.
Please note that the return of the item/package will be made at the customer's expense.
Cancelled orders may not be reversed. All cancellations are final.


Return Policies


A. Firearms, Ammunition, and Clothing:
All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED.
Once a firearm is transferred to a customer's name, Division Arms, LLC will not accept a return or exchange under any circumstance.
If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.


B. All Other Purchases:
Return shipping is solely the responsibility of the customer.
If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Division Arms, LLC WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.
If a defect in a SCOPE is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.

All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for Division Arms, LLC to process the request, issue a refund, or replace the item.
The Customer MUST call Customer Service to obtain an RMA number BEFORE returning any item.
REMINDER: All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. No exceptions.

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All returned items must be in the same condition as when they were shipped by Division Arms, LLC and must be returned in original packaging.
The customer will be assessed a re-stocking fee up to 25% of the product sales price if the items
are not returned in resalable condition, as determined in the discretion of Division Arms, LLC.

If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Division Arms, LLC will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.

Amending Orders


No amendments to orders can take place once an order is placed.

If the order has not shipped, the customer can call our Customer Service Department, at 704.771.9302, Monday through Friday, 9am - 6pm EST to cancel the order. The customer will then need to complete a new order.


Shipping Times


Due to the high seasonal/holiday order volume, shipping times will vary during the holidays.
Non-holiday shipping is typically 5 days for your order to ship.

Shipping Costs


For shipping costs please add the item(s) to your cart, enter your state and zip code then click ‘‘GET A QUOTE’’.


Website Terms


We do our best to accurately describe the items we sell, but errors do occur.

Division Arms, LLC reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.


DA is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.


Order Tracking


To track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number.

Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier. If the tracking number has not been added to your order, the carrier has not picked up your order.



P.O. Box Shipments/Restrictions


Please note: Firearms cannot be shipped to a P.O. Box.

Division Arms, LLC abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service.

A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:
  • Minor Blast/Minor Projection Hazard- Ammunition
  • Oxidizing Substances- Batteries
  • Flammable Solids-Black Powder
  • Flammable and combustible liquid- Cleaners, oil, and aerosol cans
If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.

Special Tax Notices

Washington- Washington residents are required to pay sales or use tax on certain purchases. Washington law requires Washington purchasers to review untaxed purchases and, if any tax is owed, file a Washington use tax return and pay any tax due. Visit dor.wa.gov/consumerusetax for more information. This notice is required by Engrossed House Bill 2163, section 205(2)(a)(i). Division Arms, LLC is not required to, and does not, collect Washington sales or use tax. Under Washington law, purchases are not tax-exempt merely because a seller is not required to collect Washington’s tax. Washington law requires Washington purchasers to review untaxed purchases and, if any tax is owed, file a Washington use tax return and pay any tax due. Visit dor.wa.gov/consumerusetax for more information.


Firearm Shipments


WE SHIP ONLY TO VALID FFL DEALERS.
Please note: Firearms cannot be shipped to a P.O. Box.

The customer is responsible for knowing his/her state laws regarding firearm transfers.
Contact your local FFL dealer with any questions regarding the sale or transfer of firearms.
Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer.
The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:
1. A legal resident of the state in which you are ordering.
2. 21 years of age or older to complete the transfer through your FFL.
Exceptions - Military personnel stationed in a state other than their legal residence may purchase firearms across state lines.
Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that Division Arms has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Division Arms, LLC. Additional shipping charges will apply to orders that need to be reshipped.

DA will not ship ANY items to the District of Columbia (Washington D.C.).

DA will not ship ANY AR or AK Parts or Firearms (Including Receivers) to the City of Chicago, Illinois.

DA will not ship ANY AR or AK Firearms (Including Receivers) to Aurora, Highland Park, or Cook County, Illinois.

DA will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.

No AR parts will be shipped to Connecticut or Massachusetts. All such orders will be cancelled and the customer will be charged a 5% fee.

Stripped lower receivers will NOT be shipped to the following states:
- Connecticut
- Massachusetts

Complete AR and AK receivers will NOT be shipped to the following states:
- California
- Connecticut
- Maryland
- Massachusetts
- New Jersey
- New York

Non-Compliant AR & AK models will NOT be shipped to the following states:
- California (No “assault weapons” can be shipped.)
- Connecticut
- Maryland
- Massachusetts
- New Jersey
- New York

Division Arms, LLC DOES NOT ship high-capacity magazines (those greater than 10 rounds) with firearms to the states listed below. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

States with applied magazine restrictions:

California - no magazines greater than 10 rounds
Colorado - no magazines greater than 15 rounds, effective July 1st, 2013
Connecticut - 10 Rounds and less with a valid permit.
Hawaii - no pistol magazines greater than 10 rounds
Illinois - North Chicago, no rifle magazines greater than 16 rounds
Aurora, Skokie, Chicago, Evanston no rifle magazines greater than 15 rounds
Highland Park, Cook County, Dolton, Homewood no rifle magazines greater than 10 rounds
Indiana - South Bend - no magazines greater than 15 rounds
Maryland - no magazines greater than 10 rounds October 1st, 2013
New Jersey - no magazines greater than 15 rounds
New York - no magazines greater than 10 rounds
Massachusetts - no pistol magazines over 10 rounds and no semi-automatic rifle or semi-automatic shotgun magazines over 5 rounds, no .22 caliber conversion kits will be shipped to Massachusetts
Exceptions:
  • L.E.Os must provide both their credentials and a letterhead signed by their department's superior officer stating that the firearm will be used in the execution of the L.E.O's duties. DA only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.Os.
  • Not all of the states listed may have L.E.O exemptions. Please contact us BEFORE placing your order.
  • Division Arms, LLC does NOT ship directly to L.E.Os; the order must go to an FFL. Division Arms, LLC does NOT make exceptions for this policy.

Magazine Ordering Restrictions


Division Arms LLC:
ABIDES by all state regulations regarding the sale of high capacity magazines.
DOES NOT ship high capacity magazines (those greater than 10 rounds) with firearms to the states listed below.

States with applied magazine restrictions:

California - no magazines greater than 10 rounds
Colorado - no magazines greater than 15 rounds, effective July 1st, 2013
Connecticut - 10 Rounds and less with a valid permit.
Hawaii - no pistol magazines greater than 10 rounds
Illinois - North Chicago, no rifle magazines greater than 16 rounds
Aurora, Skokie, Chicago, Evanston no rifle magazines greater than 15 rounds
Highland Park, Cook County, Dolton, Homewood no rifle magazines greater than 10 rounds
Indiana - South Bend - no magazines greater than 15 rounds
Maryland - no magazines greater than 10 rounds October 1st, 2013
New Jersey - no magazines greater than 15 rounds
New York - no magazines greater than 10 rounds
Massachusetts - no pistol magazines over 10 rounds and no semi-automatic rifle or semi-automatic shotgun magazines over 5 rounds, no .22 caliber conversion kits will be shipped to Massachusetts

WILL NOT replace high capacity magazines with state compliant magazines.
DOES NOT offer refunds in place of the magazines.

It is the customer’s responsibility for understanding state laws regarding magazine capacities.

Customers ordering magazines that are illegal to own in their state will have their orders cancelled and will be charged a 5% restocking fee.

States with applied magazine restrictions:

California - no magazines greater than 10 rounds
Colorado - no magazines greater than 15 rounds, effective July 1st, 2013
Connecticut - 10 Rounds and less with a valid permit.
Hawaii - no pistol magazines greater than 10 rounds
Illinois - North Chicago, no rifle magazines greater than 16 rounds
Aurora, Skokie, Chicago, Evanston no rifle magazines greater than 15 rounds
Highland Park, Cook County, Dolton, Homewood no rifle magazines greater than 10 rounds
Indiana - South Bend - no magazines greater than 15 rounds
Maryland - no magazines greater than 10 rounds October 1st, 2013
New Jersey - no magazines greater than 15 rounds
New York - no magazines greater than 10 rounds
Massachusetts - no pistol magazines over 10 rounds and no semi-automatic rifle or semi-automatic shotgun magazines over 5 rounds, no .22 caliber conversion kits will be shipped to Massachusetts

DA will not ship ANY items to the District of Columbia (Washington D.C.).

Exceptions:
*L.E.Os must provide both their credentials and a letterhead signed by their department's superior officer stating that the magazine/weapon will either be used in the execution of the L.E.O's duties, or off duty. PSA only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O’s.
*DA will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer.
*High Capacity Magazine Dealers in CA may place orders with DA directly.

Ammunition Ordering Restrictions


Division Arms, LLC ABIDES by all state regulations regarding the sale of ammunition.

- You agree and accept all policies described in our Terms of Use.
- You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition).
- By purchasing ammunition, you are not violating any local, state, or federal laws.
- You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
- You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
- You have never been committed to any mental institution, or been adjudicated as mentally defective.
- You will not sell ammunition to any minor.
- You cannot have ammunition shipped to a post office box.
- You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition.
- Customers who order ammunition in states prohibiting the order of ammunition will have their orders cancelled and a 5% restocking fee will be charged.


We WILL NOT ship ammunition to the following areas:

This is not a comprehensive list, but is meant as a guide.
It is in no way meant to include all laws and restrictions across the United States.
Please contact the authorities in your area for any possible restrictions.
If you do live in a restricted area, your order will be cancelled.

- California: No Sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.
- Connecticut: No sales without a valid permit.
- Alaska: No Sales. Ammunition must be shipped to a freight forwarder.
- Hawaii: No Sales. Ammunition must be shipped to a freight forwarder.
- Illinois: No Sales to the city of Chicago or Cook County. All other Illinois residents must email us a copy of their FOID card in addition to their State ID.
Ammunition must ship to an address on one of these ID's.
- Massachusetts: No Sales
- Maryland: No Sales to the City of Annapolis and Montgomery County
- New York: No Sales to New York City, or its five Burroughs. Starting January 1st, 2014 all ammunition must be sent to a FFL.
- Washington DC: No Sales.
- New Jersey: When ordering ammunition commonly used in a handgun/to be used in a handgun, email us a copy of your Firearms ID.
We must ship to the address on the FID.

DA will not ship ANY items to the District of Columbia (Washington D.C.).

California Notice


Due to recent changes in California state law, Division Arms will no longer be able to ship so called “assault weapons” to the state of California. This would include all AR-15 Complete lowers, AR-15 Complete Rifles, and all AK-47 rifles. This would also include other makes and models of these same firearm platforms manufactured by other companies. Example: Colt AR-15 rifle.

As of the 18th of December all ammunition orders must be shipped to a California DOJ approved FFL. If any further guidance is provided by the state of California, then the current policy will be adjusted to reflect the change. If no further guidance is published before January 1, 2018, the policy will be that any ammunition purchase for California will only be shipped to an FFL dealer.

No ammunition sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.

Deerfield, Illinois Notice

Deerfield, Illinois has recently passed a ban on large capacity magazines and so called "assault weapons". Every citizen in Deerfield has until June 13, 2018 to remove, destroy, or sell the firearms described in this Ordinance (O-18-06). Due to the nature of the ordinance,Division Arms, LLC will no longer ship magazines or firearms after June 1, 2018 if it falls within these categories. This would include AR rifles, completed receivers, or stripped receivers and all AK rifles. This would include other makes and models of these same firearm platform manufactured by other companies. Example: Colt AR-15 rifle. This will also include any AR or AK parts and pieces (i.e. AR rifle kit, build kit, or parts kit) Any magazines over 10 rounds for a pistol or rifle or shotgun magazines cannot be over 5 rounds will not be shipped.


Other Ordering Restrictions


- Alaska: No tannerite sales.

- Hawaii: No tannerite sales.

- Maryland: No tannerite sales.

DA will not ship ANY items to the District of Columbia (Washington D.C.).


DISCLAIMER: “GLOCK” is a federally registered trademark of GLOCK, Inc. and is
one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.mbH. Neither Palmetto
State Armory, nor this site are affiliated in any manner with, or otherwise endorsed by,
GLOCK, Inc. or GLOCK Ges.mbH. The use of “GLOCK” on this page is merely to
advertise the sale of GLOCK pistols, parts, or components. For genuine GLOCK, Inc.
and GLOCK Ges.mbH products and parts visit www.glock.com.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Division Arms, LLC. The collective work includes works that are licensed to Division Arms, LLC. Copyright 2018, Division Arms, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Division Arms, LLC or purchasing Division Arms, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Division Arms, LLC or to purchase Division Arms products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Division Arms. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Division Arms, LLC used in the site are trademarks or registered trademarks of Division Arms, LLC


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Division Arms disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Division Arms does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Division Arms does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Division Arms, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Division Arms, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Division Arms, LLC product is mistakenly listed at an incorrect price, Division Arms, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Division Arms reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Division Arms shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Division Arms without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Division Arms, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Division Arms, LLC


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Division Arms products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Division Arms products) must be commenced within one (1) year after the claim or cause of action arises. Division Arms's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Division Arms may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Division Arms or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Division Arms, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Division Arms is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Division Arms reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Division Arms in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Division Arms,LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Division Arms may link to sites operated by third parties. However, even if the third party is affiliated with Division Arms, Division Arms has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Division Arms. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Division Arms, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


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