How do I return an item?
A. Firearms, Ammunition, and Clothing:
All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED.
Once a firearm is transferred to a customer's name, Division Arms, LLC will not accept a return or exchange under any circumstance.
If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.
B. All Other Purchases:
Return shipping is solely the responsibility of the customer.
If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Division Arms, LLC WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.
If a defect in a SCOPE is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.
All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for Division Arms, LLC to process the request, issue a refund, or replace the item.
All returned items must be in the same condition as when they were shipped by Division Arms, LLC and must be returned in original packaging.
If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Division Arms, LLC will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.
Amending OrdersNo amendments to orders can take place once an order is placed.
If the order has not shipped, the customer can call our Customer Service Department, at 704.771.9302, Monday through Friday, 9am - 6pm EST to cancel the order. The customer will then need to complete a new order.