Terms and ConditionsTERMS AND CONDITIONSDivision Arms, LLC DA will not ship ANY item to the District of Columbia (Washington D.C.). DA will not ship ANY items to the state of Massachusetts. Purchasing/Cancellations/Returns Purchasing ProtocolAll payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, local laws and limitations related to the purchase of magazines and ammunition in the locality in which the customer resides. Order Cancellation PolicyOrders placed with Division Arms, LLC may be cancelled by the customer prior to the item having shipped. All cancellation requests must be made through the Customer Service Department at 704.771.9302 , Monday through Friday, 9am - 6pm EST.You MUST provide the order # when contacting Customer Service via phone or email. If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns. Please note that the return of the item/package will be made at the customer's expense. Cancelled orders may not be reversed. All cancellations are final. Return PoliciesA. Firearms, Ammunition, and Clothing: All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. Once a firearm is transferred to a customer's name, Division Arms, LLC will not accept a return or exchange under any circumstance. If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair. B. All Other Purchases: Return shipping is solely the responsibility of the customer. If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Division Arms, LLC WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. If a defect in a SCOPE is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair. All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for Division Arms, LLC to process the request, issue a refund, or replace the item. . All returned items must be in the same condition as when they were shipped by Division Arms, LLC and must be returned in original packaging. If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Division Arms, LLC will NOT process a refund or replacement for the item(s) and the package will be returned to the customer. Amending Orders No amendments to orders can take place once an order is placed. If the order has not shipped, the customer can call our Customer Service Department, at 704.771.9302, Monday through Friday, 9am - 6pm EST to cancel the order. The customer will then need to complete a new order. Shipping TimesDue to the high seasonal/holiday order volume, shipping times will vary during the holidays. Non-holiday shipping is typically 5 days for your order to ship. Shipping CostsFor shipping costs please add the item(s) to your cart, enter your state and zip code then click ‘‘GET A QUOTE’’. Website TermsWe do our best to accurately describe the items we sell, but errors do occur. Division Arms, LLC reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details. DA is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility. Order TrackingTo track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number. Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier. If the tracking number has not been added to your order, the carrier has not picked up your order. P.O. Box Shipments/Restrictions Please note: Firearms cannot be shipped to a P.O. Box. Division Arms, LLC abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service. A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:
Special Tax NoticesWashington- Washington residents are required to pay sales or use tax on certain purchases. Washington law requires Washington purchasers to review untaxed purchases and, if any tax is owed, file a Washington use tax return and pay any tax due. Visit dor.wa.gov/consumerusetax for more information. This notice is required by Engrossed House Bill 2163, section 205(2)(a)(i). Division Arms, LLC is not required to, and does not, collect Washington sales or use tax. Under Washington law, purchases are not tax-exempt merely because a seller is not required to collect Washington’s tax. Washington law requires Washington purchasers to review untaxed purchases and, if any tax is owed, file a Washington use tax return and pay any tax due. Visit dor.wa.gov/consumerusetax for more information. Firearm ShipmentsWE SHIP ONLY TO VALID FFL DEALERS. Please note: Firearms cannot be shipped to a P.O. Box. The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. To Ensure Proper Shipment email:sales@divisionarms.com with your preferred FFL you would like your Firearm shipped to.The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be: 1. A legal resident of the state in which you are ordering. 2. 21 years of age or older to complete the transfer through your FFL. Exceptions - Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc. Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that Division Arms has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Division Arms, LLC. Additional shipping charges will apply to orders that need to be reshipped. DA will not ship ANY items to the District of Columbia (Washington D.C.).DA will not ship ANY AR or AK Parts or Firearms (Including Receivers) to the City of Chicago, Illinois. DA will not ship ANY AR or AK Firearms (Including Receivers) to Aurora, Highland Park, or Cook County, Illinois. DA will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions. No AR parts will be shipped to Connecticut or Massachusetts. All such orders will be cancelled and the customer will be charged a 5% fee. Stripped lower receivers will NOT be shipped to the following states: - Connecticut - Massachusetts Complete AR and AK receivers will NOT be shipped to the following states: - California - Connecticut - Maryland - Massachusetts - New Jersey - New York Non-Compliant AR & AK models will NOT be shipped to the following states: - California (No “assault weapons” can be shipped.) - Connecticut - Maryland - Massachusetts - New Jersey - New York Division Arms, LLC DOES NOT ship high-capacity magazines (those greater than 10 rounds) with firearms to the states listed below. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines. States with applied magazine restrictions: California - no magazines greater than 10 rounds Exceptions:Colorado - no magazines greater than 15 rounds, effective July 1st, 2013 Connecticut - 10 Rounds and less with a valid permit. Hawaii - no pistol magazines greater than 10 rounds Illinois - North Chicago, no rifle magazines greater than 16 rounds Aurora, Skokie, Chicago, Evanston no rifle magazines greater than 15 rounds Highland Park, Cook County, Dolton, Homewood no rifle magazines greater than 10 rounds Indiana - South Bend - no magazines greater than 15 rounds Maryland - no magazines greater than 10 rounds October 1st, 2013 New Jersey - no magazines greater than 15 rounds New York - no magazines greater than 10 rounds Massachusetts - no pistol magazines over 10 rounds and no semi-automatic rifle or semi-automatic shotgun magazines over 5 rounds, no .22 caliber conversion kits will be shipped to Massachusetts
Magazine Ordering RestrictionsDivision Arms LLC: ABIDES by all state regulations regarding the sale of high capacity magazines. DOES NOT ship high capacity magazines (those greater than 10 rounds) with firearms to the states listed below. States with applied magazine restrictions: California - no magazines greater than 10 rounds Massachusetts - no pistol magazines over 10 rounds and no semi-automatic rifle or semi-automatic shotgun magazines over 5 rounds, no .22 caliber conversion kits will be shipped to MassachusettsColorado - no magazines greater than 15 rounds, effective July 1st, 2013 Connecticut - 10 Rounds and less with a valid permit. Hawaii - no pistol magazines greater than 10 rounds Illinois - North Chicago, no rifle magazines greater than 16 rounds Aurora, Skokie, Chicago, Evanston no rifle magazines greater than 15 rounds Highland Park, Cook County, Dolton, Homewood no rifle magazines greater than 10 rounds Indiana - South Bend - no magazines greater than 15 rounds Maryland - no magazines greater than 10 rounds October 1st, 2013 New Jersey - no magazines greater than 15 rounds New York - no magazines greater than 10 rounds WILL NOT replace high capacity magazines with state compliant magazines. DOES NOT offer refunds in place of the magazines. It is the customer’s responsibility for understanding state laws regarding magazine capacities. States with applied magazine restrictions: California - no magazines greater than 10 rounds Colorado - no magazines greater than 15 rounds, effective July 1st, 2013 Connecticut - 10 Rounds and less with a valid permit. Hawaii - no pistol magazines greater than 10 rounds Illinois - North Chicago, no rifle magazines greater than 16 rounds Aurora, Skokie, Chicago, Evanston no rifle magazines greater than 15 rounds Highland Park, Cook County, Dolton, Homewood no rifle magazines greater than 10 rounds Indiana - South Bend - no magazines greater than 15 rounds Maryland - no magazines greater than 10 rounds October 1st, 2013 New Jersey - no magazines greater than 15 rounds New York - no magazines greater than 10 rounds Massachusetts - no pistol magazines over 10 rounds and no semi-automatic rifle or semi-automatic shotgun magazines over 5 rounds, no .22 caliber conversion kits will be shipped to Massachusetts DA will not ship ANY items to the District of Columbia (Washington D.C.). Exceptions: Ammunition Ordering RestrictionsDivision Arms, LLC ABIDES by all state regulations regarding the sale of ammunition. - You agree and accept all policies described in our Terms of Use. - You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition). - By purchasing ammunition, you are not violating any local, state, or federal laws. - You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent. - You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition. - You have never been committed to any mental institution, or been adjudicated as mentally defective. - You will not sell ammunition to any minor. - You cannot have ammunition shipped to a post office box. - You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition. - Customers who order ammunition in states prohibiting the order of ammunition will have their orders cancelled and a 5% restocking fee will be charged. We WILL NOT ship ammunition to the following areas:This is not a comprehensive list, but is meant as a guide.It is in no way meant to include all laws and restrictions across the United States. Please contact the authorities in your area for any possible restrictions. If you do live in a restricted area, your order will be cancelled. - California: No Sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon. - Connecticut: No sales without a valid permit. - Alaska: No Sales. Ammunition must be shipped to a freight forwarder. - Hawaii: No Sales. Ammunition must be shipped to a freight forwarder. - Illinois: No Sales to the city of Chicago or Cook County. All other Illinois residents must email us a copy of their FOID card in addition to their State ID. Ammunition must ship to an address on one of these ID's. - Massachusetts: No Sales - Maryland: No Sales to the City of Annapolis and Montgomery County - New York: No Sales to New York City, or its five Burroughs. Starting January 1st, 2014 all ammunition must be sent to a FFL. - Washington DC: No Sales. - New Jersey: When ordering ammunition commonly used in a handgun/to be used in a handgun, email us a copy of your Firearms ID. We must ship to the address on the FID. DA will not ship ANY items to the District of Columbia (Washington D.C.). California NoticeDue to recent changes in California state law, Division Arms will no longer be able to ship so called “assault weapons” to the state of California. This would include all AR-15 Complete lowers, AR-15 Complete Rifles, and all AK-47 rifles. This would also include other makes and models of these same firearm platforms manufactured by other companies. Example: Colt AR-15 rifle. As of the 18th of December all ammunition orders must be shipped to a California DOJ approved FFL. If any further guidance is provided by the state of California, then the current policy will be adjusted to reflect the change. If no further guidance is published before January 1, 2018, the policy will be that any ammunition purchase for California will only be shipped to an FFL dealer. No ammunition sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.
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